Privacy Policy omg96 — Protecting Your Personal Data Is Our Priority

This Privacy Policy describes the data collection and handling practices of omg96 ("we", "Platform") regarding personal information provided by users ("you", "member") when using the omg96.win website, the omg96 mobile app, and all related services.

Omg96 is committed to protecting your privacy and upholding strict data protection standards. We believe that transparency in data handling is the foundation of trust between a platform and its users. This document is written in clear, plain language so you truly understand how your data is managed — not merely as a legal formality.

By using the omg96 platform, you agree to the practices described in this Privacy Policy. If you do not agree with any provision of this policy, please stop using the platform and contact us to request account deletion.

Omg96 collects various types of personal data depending on how you interact with the platform. Below is a full breakdown of the data we collect and its purpose:

Every piece of data we collect is used on a lawful basis and limited to the purposes stated below:

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and age verification.
• Transaction Processing: Processing deposits, withdrawals, bonus payments, and any related financial transactions.
• Security & Fraud Prevention: Identifying and investigating suspicious activity, ensuring platform integrity, and protecting all members.
• Customer Support: Providing technical assistance and effectively resolving member complaints and inquiries.
• Service Improvement: Analyzing usage data to improve the interface, platform speed, and overall experience.
• Legal Compliance: Fulfilling the reporting and record-keeping obligations required by applicable law.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate assistance.
• Marketing Communications: Sending promotional information and special offers — only to members who have given explicit consent.

Omg96 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in certain limited situations, we may need to share your data with the following parties:

• Payment Processors: Approved payment service providers such as banks and e-wallet platforms — only information necessary to complete the transaction is shared.
• Technical Service Providers: Companies that help us manage platform infrastructure, cybersecurity, and secure data storage — all bound by strict confidentiality agreements.
• Regulatory Body: Competent authorities when required by law, court order, or legitimate criminal investigation.
• Gaming Certification Body: Independent auditors who verify game fairness — only statistical data with no personal identifiers is shared.

All third parties who receive your data are bound by data protection agreements and are required to handle your information to a security standard equal to or higher than that of omg96.

Omg96 continuously invests in the latest security technologies and practices to ensure your personal data is always protected. The key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and omg96 servers is encrypted using the latest TLS protocol — the same level of protection used by banking institutions.
• Encrypted Data Storage: Sensitive data such as ID numbers and banking information is stored in encrypted format on our servers — even internal staff cannot view this information in full.
• Role-Based Access Control: Only staff with specific authorisation may access members' personal data, and every access is automatically logged for audit purposes.
• 24/7 Security Monitoring: An automated threat detection system continuously monitors for suspicious activity and will take immediate action if any anomaly is detected.
• Regular Security Testing: Penetration testing and security audits are conducted regularly by independent cybersecurity experts.
• Two-Factor Authentication (2FA): Available to all member accounts as an additional layer of protection against unauthorised access.

Omg96 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security settings. Cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, display theme, and game settings for a more personalized experience on your next visit.
• Analytical Cookies: Collecting anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
• Security Cookies: Helping detect unauthorized access attempts and protecting your account from attacks such as CSRF and session hijacking.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of certain parts of the omg96 platform.

In operating an integrated platform, some of your personal data may be stored or processed on servers located outside Malaysia. When such data transfers occur, omg96 ensures that:

• The recipient country or region has an adequate level of data protection
• Binding standard data transfer agreements are in place with all third-party processors outside the country
• Data is encrypted during transfer using internationally recognised security protocols.
• All data transfers are limited to the minimum information necessary for legitimate processing purposes

As an omg96 member, you have the following rights regarding your personal data. All requests will be processed within 30 business days:

Omg96 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:

• Active Account Data: Retained for the duration of the active account and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years to meet financial audit and legal reporting requirements.
• Security Logs: Retained for 2 years for the purposes of security incident investigation and fraud prevention.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after a period of 12 months.
• Support Communication Records: Retained for 3 years to facilitate historical complaint reference and service continuity.

Once the applicable retention period has expired, your data will be securely deleted or stripped of personal identifiers using methods that ensure the data cannot be recovered.

Omg96 strictly prohibits individuals under the age of 18 from registering or using the platform in any capacity. We take several proactive steps to enforce this age restriction:

• Mandatory age verification during the initial registration process
• KYC document verification confirming date of birth is required before the first withdrawal is approved
• Automated detection system that flags profiles showing suspicious age-related activity indicators
• Immediate closure of accounts confirmed to belong to minors

If you suspect that someone under the age of 18 has created an account at omg96, please contact our support team immediately. omg96 does not knowingly store any personal data belonging to minors, and if such data is found, it will be deleted immediately.

Omg96 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document
• Posting a clear notice on the platform's home page for at least 14 days
• Sending email notifications to all registered members
• For significant changes, re-requesting consent confirmation from members

Continued use of the omg96 platform after changes to the Privacy Policy take effect will be considered acceptance of the updated terms. We recommend reviewing this page periodically.

If you have any questions, concerns, or wish to exercise your personal data rights, the omg96 Data Privacy Officer team is here to help. You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform
• Privacy Email: [email protected] (response within 3 business days)
• Account Section: Log in and navigate to Settings → Privacy & Security for personal data requests

When submitting a data-related request, please include your account number, the type of request, and full details so we can process your application more quickly and accurately.